Visitor Information

MiraVista Welcomes You!

We share your concern for the health and well-being of those in our care, and are committed to providing an environment where all individuals feel respected and warmly welcomed.

We are hopeful the information in this section will be helpful to you as you plan your visit.

(For the safety of our patients, please note that all visitors will be required to present identification.)


For Adult Patients:

Please take note of the following visitor guidelines:

  • Please enter through the front lobby. Upon your arrival, you will be greeted by a member of MiraVista's staff who will escort you to the unit.

  • Visitors must wear a mask (masks are provided in our reception area) during their visit.

To schedule a visit, please call the Nurse's station:

  • Adult Inpatient Psychiatric Units (4 North and 4 South), call 413-264-3029

  • One person at a time is allowed to visit the unit.

  • Visitation appointments are :45 minutes long and begin every hour, on the hour, throughout the day from 9:00am to 8:00pm.

  • Visitors may not eat with the patient, but are encouraged to bring food that can be enjoyed during your visit. Please note that for the safety of all, food items are carefully inspected for unsafe materials.

For Adolescent Patients:

Visits from parents/legal authorized representatives are welcome. Please note the following guidelines:

  • Visits must be scheduled in advance by calling the unit staff @ 413-319-3034.

  • Only parents, legal guardians, and approved adults over the age of 18 are permitted to visit.

  • Only one visitor will be permitted on the unit per scheduled visit. Only the person scheduled is permitted to visit.

  • Please arrive on time as we may be unable to accommodate visitors who arrive late.

  • Visits are scheduled for 45 minutes and visitors need to remain in in the reserved visiting room during the duration of the visit.

  • Visitors need to follow MiraVista’s Covid-19 protocols

    ⦿ Wear a mask before entering the building and during the entire duration of your stay.
    ⦿ Upon arrival sign in the visitor log
    ⦿ Sanitize your hands

  • Any food or drink brought in by visitors can only be consumed by the patient during the visit. Food and drink cannot be stored for later. Caffeine products, soda, cans and glass bottles are not permitted.

  • Insurance and Payment Information

MiraVista accepts both commercial insurance and MassHealth coverage.

Individuals in need of services will not be denied due to an inability to pay. Discounts and sliding fee scales are available based on family size and income. Our admissions team is available to answer questions about insurance coverage.

Click on this link for more information on our billing policies for out-of-network services.

Questions? Our admission team is available to answer questions on our programs and walk you through what to expect in the admission process.